The delivery time of our products varies depending on the product, manufacturing method, and season. We always strive to provide the fastest and smoothest possible delivery and keep the customer informed throughout the entire ordering process.
Variation in Delivery Times
Most of our products are available directly from stock, allowing for quick delivery.
Hot tubs are made to order at our own factory in Oulu. This enables flexible and efficient production, but delivery times depend on order volumes and the time of year.
We aim to keep yard buildings continuously in stock. However, production times for yard buildings are longer, which means that especially during peak seasons, delivery times may vary from a few weeks to several months.
During peak seasons, such as spring and summer, increased demand may extend delivery times compared to normal. Nevertheless, we always strive to deliver orders as quickly as possible and provide an up-to-date estimate of the delivery time.
Delivery Time Confirmed Promptly After Ordering
Once an order has been received, we carefully review it with the customer by phone. At the same time, we confirm the order details and provide an estimated delivery schedule. Our goal is to ensure that the delivery time is clear and realistic for the customer.
Would You Like an Exact Estimate Before Ordering?
If you have a specific date in mind when you would like the product delivered (e.g., a cottage trip, a celebration, or an installation schedule), we recommend contacting us in advance. This way, we can check the situation and provide the most accurate delivery estimate possible even before you place your order.
Agreeing on the Delivery Date and Transportation
The delivery timing is always agreed upon with the customer in advance as flexibly as possible. If there are road weight restrictions to a cottage or if property purchase is still in progress, the delivery can be postponed to a later date if necessary.
For upcoming deliveries, we can agree on the delivery timing at a daily or weekly level well in advance and forward the preferred schedule to the transport company. However, the exact delivery time is determined according to the transport company’s schedule.
The transport company will always contact the customer before delivery to agree on the exact delivery time and practical arrangements related to the delivery.
What If the Delivery Is Delayed?
Occasionally, delivery may be delayed due to seasonal congestion, transportation arrangements, or other factors related to the supply chain. If the estimated delivery time has been exceeded, we kindly ask you to contact our customer service. We will investigate the situation as quickly as possible and provide an updated estimate on the progress of your delivery.
Customer Service at Your Assistance
Customer satisfaction is very important to us, and we want to ensure that delivery is as smooth and effortless as possible. Our customer service team is happy to assist with any questions related to delivery times, both before and after placing your order.
Contact us
Suomen Hyvän Kaupan Paikka Oy
Myyntimiehenkuja 10
90410 Oulu 08 378 200
Vantaan myymälä
Petikontie 1
01720 Vantaa 040 673 3800
The store sells products to adults, companies, and organizations. Product prices include value-added tax. We reserve the right to change prices and delivery costs.
Ordering
Products are ordered from the online store by adding them to the shopping cart and paying for the contents of the cart through the online payment service. All customer information is handled confidentially. Contact information requested during the order is used only for the delivery of the order or to resolve any issues that may arise, unless otherwise specifically stated. By placing an order from the online store, you are assumed to have read and agreed to the terms of delivery in force at that time.
Payment and Payment Methods
Paytrail
You can use payment buttons for all Finnish banks and the most common payment cards.
The payment service provider and payment intermediary is Paytrail Oyj (Business ID: 2122839-7) in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the payee on your bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj holds a payment institution license. In case of complaints, please contact the product supplier first.
The PDF invoice can be downloaded from the link in the order confirmation. Once the payment has been credited to our account, the order processing will continue.
Hyvän Kaupan Paikka Financing
When purchasing with Hyvän Kaupan Paikka Financing, you can choose the payment option that suits you best. Hyvän Kaupan Paikka Financing is a revolving credit with a minimum credit limit of €2,000. Depending on other uses of the credit, the effective annual interest rate may be higher or lower. Lender: Resurs Bank AB, Finnish branch.
Klarna Payments
Available payment methods provided by Klarna include invoice, installment payments, card payment, and online banking. Payment is made securely through Klarna’s system, and you can select the payment method that suits you best at checkout.
For more information on Klarna’s payment methods and terms, visit www.klarna.com/fi
Santander Purchase Financing
Santander Purchase Financing requires an approved financing decision in advance, which you apply for through our website using Santander’s online service. Purchase financing is only possible if you have an approved financing decision. Please also note that the total amount of your order must not exceed the approved financing limit.
Order and Payment Confirmation
Once we have received your order, we will immediately send you an order confirmation by email showing your order details. Always check the content of the order confirmation. If you have any questions, contact our customer service immediately. Save the order confirmation in case you need to contact customer service. When contacting customer service, always have your customer number and order number available. Always verify that the contents of the package match the products listed in the order confirmation.
You can reach our customer service at the following contact details: Suomen Hyvän Kaupan Paikka Oy
Myyntimiehenkuja 10
90410 Oulu 08 378 200 myynti@hyvankaupanpaikka.f www.hyvankaupanpaikka.f
Business ID: 2006699-8
Payment Terms
Bank Payments
You can use payment buttons for all Finnish banks. You can pay using Aktia, Danske Bank, Handelsbanken, Nordea, Oma Säästöpankki, Osuuspankki, POP Bank, S-Bank, Savings Bank, and Ålandsbanken payment buttons. Paytrail Oyj appears as the payee on your bank statement or card invoice and forwards the payment to the merchant. In the online store, you will be redirected directly to your own bank to complete the payment securely.
Credit Card Payments
You can pay in the online store with Visa, Visa Debit, Visa Electron, MasterCard, Debit MasterCard, and American Express cards. The online store uses international authentication services Verified by Visa, MasterCard SecureCode, and American Express SafeKey.
Payment Service Provider
The payment intermediary and service provider is Paytrail Oyj (Business ID: 2122839-7) in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the payee on your bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj holds a payment institution license. In case of complaints, please contact the product supplier first.
Payment terms are agreed upon at the time of the order, and adherence to the agreed due dates confirms the delivery schedule. The customer has the right to cancel the purchase under the Consumer Protection Act within 14 days of receiving the order confirmation or invoice. If cancellation is not made within this period, the purchase is considered binding. Payment of the invoice is considered confirmation of the order.
Delivery Method and Costs
The delivery method is selected for each product at the time of purchase, before the product is added to the shopping cart. The delivery cost is also product-specific and is shown on the product page.
Pick-up on Site
Orders can be collected by arrangement from our pick-up warehouse in Oulu.
Freight
Delivery costs include shipping and packaging fees. The product is delivered to the customer’s home, in which case the customer pays the freight charges.
Delivery Time
Our most common delivery times to Finland vary depending on the order and delivery method. We always agree on an exact delivery date. We will also inform you of any possible delays after your order has been placed.
We are not responsible for delays caused by force majeure or for any indirect damages resulting from delays. The online store will notify on its website of any exceptional delivery times.
Winter Delivery
Products purchased during Black Week, Christmas and Winter sales are subject to winter delivery terms. Deliveries will be made by March 31, 2026.
Returns
All returns must be arranged in consultation with our sales service. We will refund returned products that are intact and in undamaged packaging. Any applicable delivery costs will be deducted from the refund amount.
Installed or partially installed products cannot be accepted as returns. For returns, the buyer is responsible for properly packaging the products so that the shipping company can collect and transport them safely. Return shipping costs are covered by the seller only in cases where this has been agreed with the seller and the product is returned using the seller’s shipping company reference number to the warehouse or factory.
Storage
Products that may be stored outdoors are packed in weather-resistant packaging. If a product is stored outdoors at the customer’s premises before installation, the packages must be checked for possible tears and, if necessary, protected from the weather. Products delivered in cardboard boxes must be stored in dry conditions.
Shipments Damaged in Transit
If a product is lost or damaged during transport, you must report the issue in writing within 14 days to the address specified in the “Right of Cancellation and Return Terms” section, or by calling the phone number provided in the contact details.
Even with careful packaging, packages may be damaged during transport. Therefore, it is advisable to check the condition of the shipment upon receipt in the presence of the carrier (or other representative of the transport company). If the package has been damaged during transport and the ordered product(s) are also damaged, the recipient must request that the carrier immediately file a damage report—this includes marking the consignment note with the damage and obtaining the carrier’s signature and printed name. After this, the consumer must contact our customer service to arrange the handling of the transport damage.
