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Challenges with delivery times have been solved
In 2020, the corona epidemic that affected our country posed challenges for Hyvän Kaupan Paikka in meeting product delivery schedules.
There were many reasons behind this unfortunate situation, and numerous significant actions have been taken to address them. Going forward, customers of Hyvän Kaupan Paikka can rely on the fact that ordered products will always be delivered on time.
The market situation, which changed exceptionally strongly due to the corona epidemic, also caused challenges for Hyvän Kaupan Paikka in meeting delivery schedules in 2020. These problems were partly independent of Hyvän Kaupan Paikka's own operations, but everything possible was done to resolve them. Hyvän Kaupan Paikka aims to operate in a way that ensures customers are fully satisfied with their shopping experience.
One of the most significant factors behind the delivery difficulties was the rapid increase in product orders in 2020. Demand in Hyvän Kaupan Paikka's online store grew so quickly that production could not keep up, and at the same time, customer service, which was doing its best in the exceptional situation, became overwhelmed. Customers could not be offered the smooth customer experience that was desired, so extensive and decisive improvements were quickly implemented to resolve the issues.
Thanks to these efforts, the challenges that were affecting product deliveries have been overcome, and customers can now be at ease. In the future, they will receive all ordered products quickly delivered to their yards or gardens. Ensuring reliable delivery schedules and maintaining customer satisfaction has become one of the key guiding principles of Hyvän Kaupan Paikka's operations.
Numerous development actions have been taken to ensure customer satisfaction and delivery times
Hyvän Kaupan Paikka has made a series of significant improvements in 2020 and 2021 to advance its operations. The goal is to create a smooth and pleasant shopping experience for customers and to deliver on the promise that all deliveries will always arrive on time.
Customer feedback has been the guiding principle for development. Feedback has been carefully reviewed, and actions have been initiated based on it to ensure that Hyvän Kaupan Paikka's operations will meet customers' expectations and wishes. Continuous development of customer satisfaction is important to Hyvän Kaupan Paikka, and the company is committed to working toward this in the future.
Improvements have been made in many areas of operations: customer service, handling feedback and responding to complaints, and especially in matters related to product deliveries. These actions were aimed at ensuring that products are always available in stock and can be shipped on time to customers.
Reliable delivery times with large storage and production capacity
One of the most significant improvements to ensure reliable delivery times going forward has been the substantial increase in Hyvän Kaupan Paikka's storage capacity.
Previously, there was an 800-square-meter heated storage space, which has been expanded to 3,000 square meters through upgrades. In total, the storage space now amounts to 4,000 square meters. The value of the warehouse has tripled compared to the previous year by 2021.
In practice, the larger storage capacity means that products are always available in stock, waiting for orders. This ensures that deliveries can be quickly dispatched once an order is received at Hyvän Kaupan Paikka.
Increasing production capacity and assembly resources has also played a significant role in achieving excellent delivery reliability.
Garden buildings or hot tubs are always delivered according to the schedule to the address specified by Hyvän Kaupan Paikka.
Quality control ensures everything is in order
Hyvän Kaupan Paikka has become known for offering products with excellent value for money. The goal is to deliver products that meet customer expectations, which is why all shipments are carefully checked by Hyvän Kaupan Paikka before being dispatched.
When a customer receives a purpose-built, visually appealing garden building, hot tub, or another product at a reasonable price, and it reliably serves its purpose for many years, they are satisfied with their purchase. This feeling of satisfaction is the guiding objective behind all of Hyvän Kaupan Paikka's operations.
Contact us
Suomen Hyvän Kaupan Paikka Oy
Myyntimiehenkuja 10
90410 Oulu
08 378 200
Vantaan myymälä
Petikontie 1
01720 Vantaa
040 673 3800
Seinäjoen Ideaparkin myymälä
Suupohjantie 57
60320 Seinäjoki
040 9211 657
myynti@hyvankaupanpaikka.fi
www.hyvankaupanpaikka.fi
2006699-8
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