Excellent customer service and products that meet expectations.

Terms and conditions

Terms of Delivery

These terms of delivery are valid from March 19, 2019.

Online Store

Suomen Hyvän Kaupan Paikka Oy
Myyntimiehenkuja 10
90410 Oulu

+358 8 378 200
myynti@hyvankaupanpaikka.fi
www.hyvankaupanpaikka.f
Business ID: 2006699-8

The store sells products to adults, companies, and organizations. Product prices include value-added tax. We reserve the right to change prices and delivery costs.

Ordering

Products are ordered from the online store by adding them to the shopping cart and paying for the contents of the cart through the online payment service. All customer information is handled confidentially. Contact information requested during the order is used only for the delivery of the order or to resolve any issues that may arise, unless otherwise specifically stated. By placing an order from the online store, you are assumed to have read and agreed to the terms of delivery in force at that time.

Payment and Payment Methods

Paytrail

You can use payment buttons for all Finnish banks and the most common payment cards.

The payment service provider and payment intermediary is Paytrail Oyj (Business ID: 2122839-7) in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the payee on your bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj holds a payment institution license. In case of complaints, please contact the product supplier first.

Paytrail Oyj
Business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä

paytrail.com/en/consumer/information-about-paying

Advance Payment by Bank Transfer

The PDF invoice can be downloaded from the link in the order confirmation. Once the payment has been credited to our account, the order processing will continue.

Hyvän Kaupan Paikka Financing

When purchasing with Hyvän Kaupan Paikka Financing, you can choose the payment option that suits you best. Hyvän Kaupan Paikka Financing is a revolving credit with a minimum credit limit of €2,000. Depending on other uses of the credit, the effective annual interest rate may be higher or lower. Lender: Resurs Bank AB, Finnish branch.

Klarna Payments

Available payment methods provided by Klarna include invoice, installment payments, card payment, and online banking. Payment is made securely through Klarna’s system, and you can select the payment method that suits you best at checkout.

For more information on Klarna’s payment methods and terms, visit www.klarna.com/fi

Santander Purchase Financing

Santander Purchase Financing requires an approved financing decision in advance, which you apply for through our website using Santander’s online service. Purchase financing is only possible if you have an approved financing decision. Please also note that the total amount of your order must not exceed the approved financing limit.

Order and Payment Confirmation

Once we have received your order, we will immediately send you an order confirmation by email showing your order details. Always check the content of the order confirmation. If you have any questions, contact our customer service immediately. Save the order confirmation in case you need to contact customer service. When contacting customer service, always have your customer number and order number available. Always verify that the contents of the package match the products listed in the order confirmation.

You can reach our customer service at the following contact details:
Suomen Hyvän Kaupan Paikka Oy
Myyntimiehenkuja 10
90410 Oulu
08 378 200
myynti@hyvankaupanpaikka.f
www.hyvankaupanpaikka.f
Business ID: 2006699-8

Payment Terms

Bank Payments

You can use payment buttons for all Finnish banks. You can pay using Aktia, Danske Bank, Handelsbanken, Nordea, Oma Säästöpankki, Osuuspankki, POP Bank, S-Bank, Savings Bank, and Ålandsbanken payment buttons. Paytrail Oyj appears as the payee on your bank statement or card invoice and forwards the payment to the merchant. In the online store, you will be redirected directly to your own bank to complete the payment securely.

Credit Card Payments

You can pay in the online store with Visa, Visa Debit, Visa Electron, MasterCard, Debit MasterCard, and American Express cards. The online store uses international authentication services Verified by Visa, MasterCard SecureCode, and American Express SafeKey.

Payment Service Provider

The payment intermediary and service provider is Paytrail Oyj (Business ID: 2122839-7) in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the payee on your bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj holds a payment institution license. In case of complaints, please contact the product supplier first.

Paytrail Oyj
Business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
https://www.paytrail.com/en/consumer/information-about-paying

Payment terms are agreed upon at the time of the order, and adherence to the agreed due dates confirms the delivery schedule. The customer has the right to cancel the purchase under the Consumer Protection Act within 14 days of receiving the order confirmation or invoice. If cancellation is not made within this period, the purchase is considered binding. Payment of the invoice is considered confirmation of the order.

Delivery Method and Costs

The delivery method is selected for each product at the time of purchase, before the product is added to the shopping cart. The delivery cost is also product-specific and is shown on the product page.

Pick-up on Site

Orders can be collected by arrangement from our pick-up warehouse in Oulu.

Freight

Delivery costs include shipping and packaging fees. The product is delivered to the customer’s home, in which case the customer pays the freight charges.

Delivery Time

Our most common delivery times to Finland vary depending on the order and delivery method. We always agree on an exact delivery date. We will also inform you of any possible delays after your order has been placed.

We are not responsible for delays caused by force majeure or for any indirect damages resulting from delays. The online store will notify on its website of any exceptional delivery times.

Winter Delivery

Products purchased during Black Week, Christmas and Winter sales are subject to winter delivery terms. Deliveries will be made by March 31, 2026.

Returns

All returns must be arranged in consultation with our sales service. We will refund returned products that are intact and in undamaged packaging. Any applicable delivery costs will be deducted from the refund amount.

Installed or partially installed products cannot be accepted as returns. For returns, the buyer is responsible for properly packaging the products so that the shipping company can collect and transport them safely. Return shipping costs are covered by the seller only in cases where this has been agreed with the seller and the product is returned using the seller’s shipping company reference number to the warehouse or factory.

Storage

Products that may be stored outdoors are packed in weather-resistant packaging. If a product is stored outdoors at the customer’s premises before installation, the packages must be checked for possible tears and, if necessary, protected from the weather. Products delivered in cardboard boxes must be stored in dry conditions.

Shipments Damaged in Transit

If a product is lost or damaged during transport, you must report the issue in writing within 14 days to the address specified in the “Right of Cancellation and Return Terms” section, or by calling the phone number provided in the contact details.

Even with careful packaging, packages may be damaged during transport. Therefore, it is advisable to check the condition of the shipment upon receipt in the presence of the carrier (or other representative of the transport company). If the package has been damaged during transport and the ordered product(s) are also damaged, the recipient must request that the carrier immediately file a damage report—this includes marking the consignment note with the damage and obtaining the carrier’s signature and printed name. After this, the consumer must contact our customer service to arrange the handling of the transport damage.